Terms of Service

Effective Date: May 27, 2026  |  Last Updated: May 27, 2026

1. Acceptance of Terms

Welcome to Punch Pizza. These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Punch Pizza ("Company," "we," "us," or "our"), governing your access to and use of the website located at eat-punchpizza.rest (the "Website"), as well as any related services, content, features, functionality, and applications offered by Punch Pizza (collectively, the "Services").

By visiting our Website, placing an order, creating an account, subscribing to any communications, or otherwise interacting with us in any capacity, you acknowledge that:

• You have read and understood these Terms in their entirety;
• You are at least 18 years of age or the age of majority in your jurisdiction;
• You have the legal capacity to enter into a binding agreement;
• You agree to comply with and be bound by these Terms and all applicable federal, state, and local laws and regulations.

If you are using our Services on behalf of an organization, business, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms. In that case, "you" and "your" shall refer to both you individually and the entity on whose behalf you act.

These Terms are governed by and construed in accordance with the laws of the United States and applicable state law. Our Services are intended for use within the United States. If you access our Website from outside the United States, you do so at your own risk and are responsible for compliance with all applicable local laws.

2. Description of Services

Punch Pizza is a food service business offering customers the ability to explore our menu, place orders for pickup or delivery, and engage with our brand through our Website and other digital platforms. Our Services include, but are not limited to:

• Online Menu Browsing: Viewing our current selection of pizzas, appetizers, beverages, desserts, and other food items;
• Online Ordering: Placing orders for food items for in-store pickup, curbside service, or delivery where available;
• Account Registration: Creating and managing a personal customer account to streamline future orders and track order history;
• Promotions and Offers: Accessing limited-time deals, discounts, loyalty rewards, and promotional offers;
• Customer Support: Communicating with our support team via email, phone, or other channels for assistance with orders and general inquiries;
• Informational Content: Accessing content about our brand, ingredients, allergen information, and location details.

Punch Pizza reserves the right to modify, suspend, or discontinue any aspect of our Services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Services.

Availability of menu items is subject to change without notice. Certain items, promotions, or services may be available only in specific geographic areas or during specified hours of operation. We make no guarantee that any particular item will be available at the time of your order.

Delivery services, where offered, may be provided directly by Punch Pizza or through third-party delivery partners. When third-party platforms are used, their own terms and conditions may apply in addition to these Terms.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a condition of using our Services, you agree to:

• Provide accurate, current, and complete information when creating an account or placing an order;
• Maintain the confidentiality of your account credentials and promptly notify us of any unauthorized use of your account;
• Use our Services only for lawful purposes and in accordance with these Terms;
• Comply with all applicable federal, state, and local laws, regulations, and ordinances;
• Pay for all orders placed through your account, including applicable taxes, fees, and delivery charges;
• Provide a valid delivery address, phone number, and email address to facilitate your orders;
• Treat our staff, delivery personnel, and other users with respect and courtesy.

3.2 Prohibited Activities

You agree that you will not, under any circumstances:

• Use our Website or Services for any fraudulent, unlawful, or unauthorized purpose;
• Attempt to gain unauthorized access to any portion of the Website, our servers, or any related systems or networks;
• Transmit any viruses, malware, spyware, or other harmful code through our Website;
• Engage in any conduct that disrupts or interferes with the proper functioning of our Services;
• Harvest, scrape, or collect personal information about other users without their consent;
• Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website without express written permission from Punch Pizza;
• Impersonate any person or entity, including any employee or representative of Punch Pizza;
• Submit false, misleading, or defamatory reviews, comments, or content;
• Circumvent, disable, or otherwise interfere with security-related features of the Website;
• Use automated tools, bots, scripts, or other means to access or use the Website in a manner that places an excessive load on our infrastructure;
• Place fraudulent orders, including orders with invalid payment information or orders you do not intend to fulfill;
• Abuse promotional codes, discount offers, or loyalty rewards in a manner not intended by Punch Pizza.

Violation of any of the above prohibitions may result in immediate termination of your account and access to our Services, without refund, and may expose you to civil and/or criminal liability under applicable law, including but not limited to the Computer Fraud and Abuse Act (18 U.S.C. § 1030) and the Electronic Communications Privacy Act (18 U.S.C. §§ 2510–2523).

4. Account Registration

To access certain features of our Services, you may be required to create an account. When registering for an account, you agree to provide truthful, accurate, and complete information as prompted by the registration form, and to keep such information updated.

You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password. You agree to accept full responsibility for all activities that occur under your account. You must notify Punch Pizza immediately at [email protected] if you suspect any unauthorized access to or use of your account.

Punch Pizza reserves the right to terminate or suspend accounts at our sole discretion, including but not limited to accounts that contain inaccurate information, that have been used for prohibited activities, or that have been inactive for an extended period.

5. Payment Terms

5.1 Pricing

All prices listed on our Website are in United States Dollars (USD) and are subject to change without notice. Prices do not include applicable sales tax, delivery fees, or other charges unless expressly stated. The total cost of your order, including any applicable taxes and fees, will be displayed prior to your confirmation of the order.

5.2 Payment Methods

Punch Pizza accepts major credit cards, debit cards, and other payment methods as indicated on our Website at the time of checkout. By submitting your payment information, you represent and warrant that you are authorized to use the designated payment method and that you authorize us to charge the full amount of your order to that payment method.

5.3 Order Confirmation

An order is not confirmed until you receive an electronic confirmation from Punch Pizza. We reserve the right to cancel or refuse any order at our discretion, including due to pricing errors, unavailability of items, or suspected fraud. If an order is canceled after payment has been processed, we will issue a full refund using the original payment method.

5.4 Refunds and Cancellations

Once an order has been submitted and is being prepared, cancellations may not be possible. If you experience a problem with your order, such as incorrect items, missing items, or food quality issues, please contact us at [email protected] within 24 hours of receiving your order. Refunds or credits will be issued at our sole discretion based on the circumstances of each individual complaint.

5.5 Taxes

You are responsible for all applicable federal, state, and local taxes associated with your purchase. Sales tax will be calculated and added to your order total based on the applicable rate for your delivery or pickup location, in accordance with applicable law.

5.6 Promotional Codes and Discounts

Promotional codes and discount offers are subject to their own specific terms and expiration dates. Promotional codes may not be combined with other offers unless explicitly stated, and are non-transferable, have no cash value, and may only be used once per customer unless otherwise specified. Punch Pizza reserves the right to void any promotional code that it believes has been obtained or used fraudulently.

6. Intellectual Property Rights

6.1 Ownership

All content, materials, and features available on the Website and through our Services, including but not limited to text, graphics, logos, photographs, images, video and audio clips, digital downloads, data compilations, software, and the overall design, look, and feel of the Website (collectively, "Content"), are the exclusive property of Punch Pizza or its licensors and are protected by applicable intellectual property laws, including the United States Copyright Act (17 U.S.C. § 101 et seq.), trademark law, and other proprietary rights.

6.2 License to Users

Subject to your compliance with these Terms, Punch Pizza grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Website and its Content solely for your personal, non-commercial use in connection with placing orders and using our Services. This license does not include the right to:

• Reproduce, distribute, or create derivative works from any Content;
• Use any data mining, robots, or similar data gathering and extraction tools;
• Remove or alter any copyright, trademark, or other proprietary notices from any Content;
• Use our trademarks, service marks, trade names, or logos without our prior written consent.

6.3 User-Submitted Content

If you submit reviews, comments, photos, feedback, or other content to us through our Website, social media channels, or other platforms ("User Content"), you grant Punch Pizza a non-exclusive, royalty-free, worldwide, perpetual, irrevocable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content in any media format. You represent and warrant that your User Content does not infringe upon any third party's intellectual property rights, privacy rights, or other legal rights.

7. Food Safety, Allergens, and Dietary Information

Punch Pizza takes food safety seriously and complies with all applicable federal and state food safety regulations, including standards set by the U.S. Food and Drug Administration (FDA) and applicable state health codes.

We make reasonable efforts to provide accurate information about ingredients and potential allergens in our menu items. However, our kitchen processes multiple allergens, and we cannot guarantee that any menu item is completely free from cross-contamination with allergens including, but not limited to, gluten, dairy, eggs, nuts, shellfish, soy, and wheat.

Nutritional and caloric information provided on our Website is intended as a general guide only and may vary based on portion size, preparation method, and ingredient substitutions.

8. Disclaimers

8.1 As-Is Basis

THE WEBSITE AND ALL SERVICES PROVIDED BY PUNCH PIZZA ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PUNCH PIZZA EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

8.2 No Warranty of Accuracy

PUNCH PIZZA DOES NOT WARRANT THAT (A) THE WEBSITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (B) THE RESULTS OBTAINED FROM USE OF THE WEBSITE WILL BE ACCURATE OR RELIABLE; (C) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED THROUGH THE WEBSITE WILL MEET YOUR EXPECTATIONS; OR (D) ANY ERRORS IN THE SOFTWARE OR CONTENT WILL BE CORRECTED.

8.3 Third-Party Links

Our Website may contain links to third-party websites or services that are not owned or controlled by Punch Pizza. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the terms and privacy policies of any third-party sites you visit.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PUNCH PIZZA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, SERVICE PROVIDERS, SUBCONTRACTORS, SUPPLIERS, SUCCESSORS, OR ASSIGNS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE, OR THE COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATED TO THESE TERMS OR THE USE OF OR INABILITY TO USE THE SERVICES, EVEN IF PUNCH PIZZA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL PUNCH PIZZA'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO PUNCH PIZZA IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for certain types of damages. Accordingly, some of the above limitations may not apply to you to the extent prohibited by applicable law.

10. Indemnification

You agree to defend, indemnify, and hold harmless Punch Pizza and its officers, directors, employees, agents, licensors, suppliers, and successors and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your use or misuse of the Website or Services;
• Your violation of these Terms;
• Your violation of any applicable federal, state, or local law or regulation;
• Your infringement of any intellectual property or other rights of any person or entity;
• Any content you submit, post, or transmit through our Website or Services;
• Your negligent or intentional misconduct;
• Any dispute between you and a third party arising from your use of our Services.

Punch Pizza reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In such event, you agree to cooperate with our defense of such claim and shall not settle any matter without our prior written consent.

11. Privacy Policy

Your privacy is important to us. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Services, you consent to the collection and use of your information as described in our Privacy Policy.

To the extent Punch Pizza collects personal information from residents of California, we comply with the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), providing California residents with rights including the right to know, right to delete, right to opt-out, and right to non-discrimination. For all other users in the United States, we comply with the Federal Trade Commission Act (FTC Act, 15 U.S.C. § 41 et seq.) and applicable state privacy laws.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the United States of America and applicable state law, without regard to conflict of law principles that would require application of the laws of another jurisdiction.

Any legal action, suit, or proceeding arising out of or relating to these Terms or the Services shall be instituted exclusively in the federal or state courts of competent jurisdiction in the United States. You and Punch Pizza each consent to the personal jurisdiction of such courts and waive any objection to the laying of venue of any such action in such courts, including any objection that such courts are an inconvenient forum.

Nothing in this section shall limit Punch Pizza's right to seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of our intellectual property rights or other proprietary rights.

13. Dispute Resolution

13.1 Informal Resolution

In the event of any dispute, controversy, or claim arising out of or relating to these Terms or the Services ("Dispute"), we encourage you to first contact us informally at [email protected] to attempt to resolve the matter amicably. We will make a good-faith effort to resolve any Dispute within thirty (30) days of receiving your written notice.

13.2 Binding Arbitration

If a Dispute cannot be resolved informally within thirty (30) days, you and Punch Pizza agree to resolve the Dispute through binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect, except as modified by this section. The arbitration shall be conducted in English. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

13.3 Class Action Waiver

YOU AND PUNCH PIZZA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. UNLESS BOTH YOU AND PUNCH PIZZA AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING.

13.4 Small Claims Court

Notwithstanding the above, either party may bring an individual action in small claims court for disputes or claims that fall within the jurisdictional limits of such court.

13.5 Opt-Out Right

You have the right to opt out of binding arbitration by sending written notice of your decision to opt out to [email protected] within thirty (30) days of first accepting these Terms. Your notice must include your name, email address, and a clear statement that you wish to opt out of arbitration.

14. Term and Termination

14.1 Term

These Terms shall remain in full force and effect for as long as you access or use our Website and Services. Your use of the Services constitutes your ongoing agreement to be bound by these Terms as updated from time to time.

14.2 Termination by You

You may terminate your account and stop using our Services at any time by contacting us at [email protected] and requesting account deletion. Please note that termination of your account does not affect any outstanding orders or payment obligations.

14.3 Termination by Punch Pizza

Punch Pizza reserves the right, in its sole discretion, to immediately suspend or terminate your account and access to the Services, with or without notice and without liability to you, if:

• You violate any provision of these Terms;
• We determine, in our sole discretion, that your conduct is harmful to other users, third parties, or our business interests;
• You engage in fraudulent, abusive, or illegal activity;
• We are required to do so by law or court order;
• We decide to discontinue the Services in whole or in part.

14.4 Effect of Termination

Upon termination, your right to use the Services shall immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including but not limited to intellectual property provisions, disclaimers, indemnification, limitation of liability, and dispute resolution.

15. Changes to Terms

Punch Pizza reserves the right to modify, revise, or update these Terms at any time in its sole discretion. When we make changes, we will update the "Last Updated" date at the top of this page and, at our discretion, may provide additional notice to you, such as by posting a prominent notice on our Website or sending an email to the address associated with your account.

Your continued use of the Website or Services following the posting of revised Terms constitutes your acceptance of and agreement to those changes. We encourage you to review these Terms periodically to stay informed of any updates. If you do not agree to the revised Terms, you must immediately discontinue your use of the Services.

No amendment to these Terms shall be valid unless it is made in writing and posted on our Website. Verbal representations or promises made by any employee or representative of Punch Pizza do not constitute a modification of these Terms.

16. Severability

If any provision of these Terms is found by a court of competent jurisdiction or arbitrator to be invalid, unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable, consistent with the original intent of the parties as reflected in the Terms.

The failure of Punch Pizza to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. A waiver of any right or provision will be effective only if in writing and signed by a duly authorized representative of Punch Pizza.

17. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices published on our Website, constitute the entire agreement between you and Punch Pizza with respect to your use of the Website and Services, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, whether written or oral, regarding the subject matter hereof.

No agency, partnership, joint venture, employment, or franchise relationship is intended or created by these Terms. You may not assign or transfer these Terms or any of your rights or obligations hereunder, whether by operation of law or otherwise, without our prior written consent. Punch Pizza may assign these Terms freely without restriction.

18. Electronic Communications

By using our Website or Services, you consent to receiving electronic communications from Punch Pizza, including but not limited to order confirmations, promotional emails, operational notices, and updates to these Terms or our Privacy Policy. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.

You may opt out of receiving promotional or marketing emails at any time by clicking the "unsubscribe" link in any marketing email we send or by contacting us at [email protected]. Please note that even if you opt out of marketing communications, we may still send you transactional or operational emails related to your orders and account.

19. Force Majeure

Punch Pizza shall not be liable to you or any third party for any delay or failure to perform our obligations under these Terms if such delay or failure arises from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, government orders, civil unrest, labor disputes, power outages, Internet disruptions, supply chain interruptions, or other extraordinary circumstances ("Force Majeure Event").

In the event of a Force Majeure Event, we will make reasonable efforts to notify you and to resume performance as quickly as reasonably practicable. Obligations that were due to be performed during the Force Majeure Event shall be suspended for the duration of such event.

20. Accessibility

Punch Pizza is committed to ensuring that our Website and Services are accessible to individuals with disabilities in compliance with applicable federal accessibility requirements, including the Americans with Disabilities Act (ADA) and Section 508 of the Rehabilitation Act. If you experience any difficulty accessing content or functionality on our Website, please contact us at [email protected] and we will make reasonable efforts to assist you and address the issue.

21. Children's Privacy

Our Website and Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 years of age. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon verification, we will promptly delete such information from our records in compliance with the Children's Online Privacy Protection Act (COPPA), 15 U.S.C. § 6501 et seq.

22. Contact Information

If you have any questions, concerns, or comments about these Terms of Service, wish to report a violation, or need to contact us for any other reason relating to your use of our Services, please reach out to us using the contact information below:

We strive to respond to all inquiries within two (2) business days. For urgent matters relating to food safety, please contact us immediately via email at [email protected].